top of page

Terms & Conditions

​

1. About These Terms

These Terms and Conditions apply whenever you engage Luminous Agency (Pty) Ltd ("we", "us") for services, including Social Media Management, Website Design & Management, and Software & App Development.

By accepting a quote, signing off on a proposal, or paying a deposit, you agree to these Terms.

2. Our Services

We offer the following core services, with the exact scope and price confirmed in a quote or proposal for your project:

  • Social Media Execution & Management

  • Website Execution & Management

  • Software & App Execution

  • Paid media

  • Brand identity

3. Quotes & Getting Started

Quotes are valid for 30 days. Work begins once you've accepted the quote and paid any deposit required. If you ask for changes to the agreed scope partway through, this may affect the price and timeline — we'll confirm any changes with you first.

4. Payment

Fees are as set out in your quote, excluding VAT unless stated otherwise. A deposit is generally required before work starts, with the balance due as invoiced. Invoices are due within 30 days unless we've agreed otherwise. We may pause work if payment is overdue.

Any third-party costs (such as ad spend, domain names, hosting, or app store fees) are extra and payable by you, unless we've included them in your quote.

5. Your Responsibilities

To help us deliver on time, we ask that you provide the information, feedback, and access we need in good time, and that any content or materials you give us are yours to use (i.e. they don't infringe anyone else's rights).

6. Ownership of Work

Once you've paid in full, the final work we create for you is yours. We keep ownership of our own internal tools, templates, and code libraries used to build it. We may showcase completed work in our portfolio unless you ask us not to.

7. No Guaranteed Results

We'll do our best work using good industry practice, but we can't guarantee specific results — like follower counts, sales, rankings, or app store approval — since a lot of that depends on things outside our control (platforms, algorithms, market conditions, etc.).

8. Liability

We're not liable for indirect losses (like lost profits). Our total liability for any claim is capped at the fees you've paid us for the relevant service in the past 3 months. This is a placeholder clause — the exact wording needs legal sign-off.

9. Confidentiality

We'll keep any private business information you share with us confidential, and expect the same from you regarding our processes and pricing.

10. Ending the Agreement

Either party can end an ongoing service (like monthly social media management) with 30 days' written notice. We may pause or end services immediately if payment is significantly overdue. Fees for work already done remain payable.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available from us directly or on our website.

12. Governing Law

These Terms are governed by the laws of South Africa.

Contact Us

bottom of page